Before we start, I want you to know that every customer is different and has different needs. I don't want to waste your time or mine—both are valuable—so would it be OK if I asked you some questions to find out what exactly is important to you?
Prior to this meeting I spent some time doing some research about your company. What do you think are the most important things I should focus on in order to serve you properly?
I've found that projects of this nature are rarely successful without clear and compelling executive sponsorship. Who is the executive sponsor and what is their primary goal for this project?
There are always risks and uncertainties with projects like this... why not just leave things as they are?
What's your timeframe for this decision? I'm curious, what bad things happen if a decision isn't made by then?